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Client Help Desk Message

Please fill out this form in its entirety with as much detail as possible so that we can answer your question!

Because of our dedication to speed, accuracy, and efficiency, we handle all questions via this form first before responding via call or email to handle the issue. This allows us to fully understand what's happening, be able to research the problem on our end, and get back to you with the optimum solution in the least amount of time!

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What's happening?

In 1-2 sentences, please tell us what's happening! Give us the "punchline" version of the problem or situation you are facing.

Problem/Situation

What is all of the relevant information regarding this issue?

Our team needs to know ALL of the data. (Who, What, Where, When, Why, How, etc.) We appreciate you giving us all of the data possible so we can avoid mistakes and missed communications.. So to avoid those, be as thorough as you possibly can! If data is missing or left out, expect an email from our team requesting more data or clarifying the data before we can respond with the right solution.

Data

What have you tried already?

Regarding this issue, what have you already tried? In order to fully understand what's happening we need to have the full context of what you've already attempted in order to solve this.

Solutions

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